Active Incident
Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.
User Portal Document Uploading IssueOperational

Incident Status

Operational

Components

User Sign in and Authentication

Locations

Pharos Cloud


November 21, 2023 8:41PM EST
[Monitoring] If you or your employees are experiencing an issue with our user portal, please ask them to reload their browser. If the issue continues to persist for a single user, please open a support case at support.pharos.com.
User Authentication FailuresOperational

Incident Status

Operational

Components

User Sign in and Authentication

Locations

Pharos Cloud


November 21, 2023 8:10PM EST
[Monitoring] A patch has been released and the system and all users should have normal usage. If you are still experiencing any issues, please open a support case at support.pharos.com

November 21, 2023 4:37PM EST
[Investigating] Pharos is aware that some customers are experiencing intermittent and non-persistent user authentication issues when logging into Pharos Cloud. Users experiencing this issue may be told that they need to re-register—and those attempts to re-register may fail. In many cases, the users are able to authenticate without issue minutes later. If you are experiencing this issue, please open a support case at support.pharos.com. Updates will be posted as they become available.

User Sign in and Authentication




Operational

Printing




Operational

Workstation Cloud Services




Operational

HP MFP Cloud Connector




Operational

KM MFP Cloud Connector (Alpha)




Operational

Admin Web Console




Operational

External APIs




Operational

0

Upcoming Maintenances

2

Incidents Last 30 Days

2

Maintenances Last 30 Days

History

No incidents in the last 7 days